Contact Us
Need support, want to share feedback, or interested in partnering with us? We’d love to hear from you.
Get in Touch
Choose the best way to reach us based on what you need.
Fast Response
Dealing with an urgent issue, account trouble, or a bug?
support@mixmemo.aiTypical response: 4–24 hours
General Questions
Questions about features, suggestions, or anything non-urgent.
contact@mixmemo.aiTypical response: 1–2 business days
Contact Categories
Business & Partnerships
Brand partnerships, sponsorships, or educational partnerships
business@mixmemo.aiLegal & Privacy
Privacy concerns, GDPR requests, copyright issues, or terms questions
privacy@mixmemo.aiAbuse & Security
Report inappropriate content, harassment, or violations of community guidelines
abuse@mixmemo.aiBefore You Reach Out
Quick Fixes
These common checks may solve the issue right away:
- Page not loading? Try refreshing or clearing your browser cache.
- Sync issues? Check your connection or try signing out and back in.
- AI credits not updating? Wait a moment or refresh the page.
- Display looks off? Make sure your browser is up to date.
Helpful Details to Include
Sharing the info below helps us troubleshoot faster:
Technical Issues
- • Your browser and version
- • Device type (desktop/mobile)
- • Steps to reproduce the issue
- • Screenshots or any error message/code
Account Issues
- • The email address on your account
- • What you’re seeing
- • What you expected vs. what actually happened
Expected Response Times
Priority Support
Enterprise customers
Standard Support
General inquiries
Business Inquiries
Partners and media
Note: Response times may be longer on weekends or holidays. Thanks for your patience!
We’re Here to Help
At MixMemo, every user matters. Whether you’re running into a technical issue, have a great idea, or just want to say hi, we’d love to hear from you.