Terms of Service

3.1 How AI Providers Process Content

When you request AI generation or processing, your inputs (such as text or images) are sent securely to our third-party AI service providers to perform the requested task—for example, sending a prompt to an image model to generate an image. After processing, the output is returned to MixMemo for you to view and use.

Third-party AI providers run their models on your inputs to produce outputs (such as generated images or text summaries) and return those outputs to MixMemo for display.

For reliability and debugging, some AI providers may temporarily retain submitted content and generated outputs for up to 7 days to monitor service quality and resolve issues. After the retention window, the data is deleted automatically from their systems.

You understand and agree to this processing flow and acknowledge that your content may be briefly stored and processed according to the provider’s policies.

3.2 Your Responsibilities

• Authorization to process: You authorize MixMemo to send content you submit to our third-party AI providers to generate the results you request.
• Compliance with acceptable use: You agree to comply with our and our AI providers’ acceptable use policies and not use the Services to generate unlawful, harmful, or inappropriate content (see Section 5).
• Rights to content: You represent and warrant that you have all rights needed to upload and process the content you provide, and that it does not violate any third party’s privacy, copyright, or other rights. If your content includes copyrighted material, you must have the necessary permissions.
• Third-party dependency: You understand that AI features depend on third-party providers. If a provider experiences downtime, maintenance, outages, or rate limits, some MixMemo features may be temporarily unavailable or degraded. This does not constitute a breach by MixMemo, and we will make reasonable efforts to restore normal service.

3.3 Service Limitations

• Availability: The Services depend in part on the stability of third-party AI systems. We strive for high availability but cannot guarantee uninterrupted access or perfect performance.
• Processing time: AI generation times may vary based on provider load. During peak usage, results may take longer than usual.
• Rate limits: We may be subject to third-party API quotas and rate limits and may throttle requests or place them in a queue accordingly.
• Model capabilities: Some advanced features depend on the underlying models. If a provider’s model cannot perform a certain request, the Service may not be able to deliver that result. We may expand capabilities as models improve.

4.1 Creating an Account and Signing In

You must create an account and sign in to use MixMemo’s advanced AI features (basic offline sticky notes functionality may be available without signing in, but AI features require login). You can create an account by:

• Email registration: Provide a valid email address and password to create a MixMemo account. You agree to provide accurate information and keep it up to date.
• Third-party sign-in: You may also sign in using a third-party account such as Google. By choosing this option, you authorize us to receive basic account information (such as your name and email address) for account creation and authentication. We do not receive your third-party password.

No matter how you register, you are responsible for maintaining the confidentiality of your credentials. Do not share your password or allow others to use your account. If you suspect unauthorized access or a security issue, notify us right away.

4.2 Managing Account Information

We collect and store only the account information needed to provide the Services, such as your email address, display name (if applicable), and IDs provided by third-party sign-in providers. We do not require excessive personal information unrelated to the Services.

You can review and update certain information in your account settings. If you sign in with Google and want to update profile details such as your name or photo, please update them in your Google account; changes will reflect the next time you sign in.

4.3 Account Security

MixMemo takes account security seriously:

• If you use email/password sign-in, use a strong password and keep it confidential. If you believe your password is compromised, change it immediately.
• If you use Google or another third-party sign-in method, keep your third-party account secure (for example, enable two-factor authentication).
• If you notice unauthorized access or suspect a security vulnerability, contact us immediately. After we verify the issue, we may help protect your account by taking steps such as temporarily suspending access or resetting credentials.

5.1 Prohibited Content and Safety Rules

You may not use the Services to generate, share, or distribute any of the following:

• Adult and sexually explicit content: Pornography, explicit sexual content, or other NSFW material, including any content involving minors.
• Graphic violence: Excessively realistic violence, gore, cruelty, or content intended to shock or disgust.
• Hate or discrimination: Content that promotes hate, discrimination, harassment, or extremist ideologies based on race, religion, gender, sexual orientation, disability, or other protected characteristics.
• Illegal activity: Content that encourages or facilitates crime or unlawful conduct, such as drug trafficking, scams, terrorism, or other violations of applicable laws.
• Harassment or bullying: Content used to threaten, stalk, defame, or harass others, including doxxing, insults, or personal attacks.
• Misinformation: Deliberate fabrication or spreading of false information that could reasonably cause harm or mislead the public or individuals.
• Other harmful content: Content that violates public morals or safety norms, such as promotion of self-harm, suicide, or animal abuse.

Do not attempt to bypass safety filters to generate prohibited content. If a request is refused, do not continue trying to evade restrictions. If you violate this policy, we may take action as described in Section 5.5.

5.2 AI Safety Measures

To support safe use, our AI partners implement protections at the model level, including:

• Built-in filtering: Models are trained to identify and refuse many prohibited requests without manual review.
• NSFW refusals: Models may reject requests involving explicit sexual content or extreme violence.
• Hate content blocking: Models may refuse to produce content that includes hateful or discriminatory attacks.
• Industry alignment: Our AI systems are designed to align with common platform and payment-partner content requirements to reduce compliance risk.

5.3 Other Prohibited Uses

You also agree not to use the Services for any of the following:

• Deepfakes and impersonation: Creating realistic depictions or voice likenesses of real people for deception, defamation, or unauthorized uses.
• Intellectual property infringement: Uploading or generating content that infringes copyrights, trademarks, patents, trade secrets, or other IP rights. Do not submit copyrighted material for AI processing without authorization.
• Spam or scams: Generating bulk spam, deceptive advertising, phishing, or fraudulent messages. Do not use outputs for spam emails or fake reviews.
• Reverse engineering: Attempting to reverse engineer, decompile, hack, or otherwise extract source code, model parameters, or proprietary technology.
• Service interference: Disrupting or degrading the Services, including using automated scripts to consume resources with excessive or meaningless requests.
• Malicious code: Uploading viruses, worms, trojans, or other malicious code, or attempting to distribute malware or conduct attacks through the Services.
• Security circumvention: Attempting to bypass or defeat safety measures, including using obfuscation, encoding, or prompt manipulation to elicit prohibited outputs.

5.4 Content Guidelines

• Respect privacy: If you use another person’s likeness or personal information, obtain appropriate permission. Do not upload sensitive personal data you do not have the right to use.
• Respect copyright: Upload only content you are authorized to use. If you’re unsure, obtain permission from the rights holder first.
• Follow the law: Make sure your use complies with all applicable laws where you live and where you use the Services.
• Share responsibly: If you create a public share link, confirm the content does not violate others’ rights or cause harm. You are responsible for content you choose to make public.
• Report issues: If you believe the AI generated inappropriate content or you discover a safety concern, please contact us so we can investigate and improve safeguards.

5.5 Enforcement

If you violate this Acceptable Use Policy, we may take one or more of the following actions:

• Account suspension or termination: We may suspend or permanently terminate your access without prior notice. Repeat or severe violators may be barred from creating new accounts.
• Content removal: We may remove, block, or disable access to content that violates these Terms.
• No refunds for violations: If your account is terminated due to your violation, any fees you paid are non-refundable and any unused credits may be forfeited.
• Legal action: Where appropriate, we may report unlawful activity to law enforcement and cooperate with investigations. We also reserve the right to seek damages for losses caused by violations.

6.1 Your Content

You own the content you upload or submit through MixMemo (such as your notes and images). MixMemo does not claim ownership of your content. You grant MixMemo and our AI service providers a limited, non-exclusive, worldwide license to host, copy, transmit, and process your content only as necessary to provide the Services you request. This license does not change your ownership. The license ends when your content is deleted from our systems and our partners’ systems (typically within 7 days of upload for AI processing, subject to provider retention policies).

You are responsible for ensuring you have the necessary rights to submit your content. If a third party makes a claim that your content infringes their rights, we may remove the content and you will be responsible for any resulting liability or losses.

6.2 AI-Generated Content

Subject to your compliance with these Terms, you own the rights you have in the outputs generated for you through MixMemo’s AI features (including AI-generated text, images, and charts). This means you may use, modify, share, and commercially exploit those outputs without paying us additional fees. We do not claim ownership in your AI outputs.

Because AI systems generate outputs based on inputs, similar inputs may produce similar outputs for different users. MixMemo does not guarantee that any output will be unique or exclusive, and other users may receive similar results.

6.3 Our Services and Technology

The Services and all related technology and materials (including the design, interface, source code, algorithms, configurations, and MixMemo trademarks) are owned by MixMemo.ai or licensed to us and are protected by intellectual property laws.

You may not:

• Copy, modify, distribute, or create derivative works based on any part of the Services without authorization;
• Reverse engineer, decompile, or attempt to extract source code or proprietary technology;
• Remove or alter any copyright, trademark, or proprietary notices displayed in the Services;
• Use or register trademarks, domains, or branding confusingly similar to “MixMemo” without permission.

We reserve the right to take legal action to protect our intellectual property at any time.

7.1 Subscription Plans

We offer multiple plans (such as Free, Starter, Creator, and Enterprise). Features and included monthly AI credits vary by plan, and you can choose the plan that fits your needs. Subscription fees are billed in advance on a monthly or annual basis. For current plan details and pricing, please see the Pricing page on our website.

Once a paid subscription is active, we will provide the applicable level of features, credits, and support for the duration of your billing cycle. Free users may use basic local note features and may receive limited free AI credits (for example, through registration or periodic promotions), while certain advanced AI features may be limited or unavailable for free accounts.

7.2 Payment Processing

MixMemo uses Creem as a third-party payment platform to process subscription payments. You must provide a valid payment method and authorize charges. All payment transactions are processed over secure, encrypted connections, and we do not store your full credit card number or other sensitive payment details.

You are responsible for keeping your payment information accurate and up to date. If a charge fails due to an expired payment method or insufficient funds, we may ask you to update your payment method. Failure to pay may result in suspension of paid features or a downgrade to a free account.

7.3 Refund Policy

7-Day Money-Back Guarantee: For first-time MixMemo subscribers, we offer a 7-day refund window starting from the date of purchase. If you are not satisfied within 7 days, you may request a refund subject to the terms below:

• We will deduct the value of any credits you used after your subscription became active and refund the remaining portion of the subscription fee. For example, if you used only a small amount, most of your fee may be refunded; if you used most credits, the refundable amount may be limited.
• Refunds are typically issued back to the original payment method within 5–7 business days. Timing may vary depending on your bank or payment provider.
• After 7 days, refunds are generally not available except where required by applicable law. Statutory rights in the EU/UK are not affected (see below).
• If you want to cancel and request a refund shortly after purchase, please contact support@mixmemo.ai as soon as possible (ideally within 24 hours). We will review your request and, if eligible, process it promptly.
• EU/UK consumers may have a statutory 14-day withdrawal right for digital services in certain cases. If you have not used the Service, you may be entitled to a full refund within 14 days. If you begin using the Service immediately (for example, by consuming credits), you may be deemed to have waived that statutory right and will instead be covered by our voluntary 7-day refund policy.

Please use this refund policy in good faith. If we detect repeated refund abuse or bad-faith trial behavior, we may deny future refund requests and may restrict accounts as permitted by our policies (see our Refund Policy and Section 5.5).

7.4 Cancellation and Termination

• Cancel anytime: You can cancel auto-renewal at any time in your account settings. Cancellation stops future charges, but you will keep paid features through the end of your current billing period. After expiration, your account will automatically downgrade to the free plan.
• Immediate cancellation and refund requests: If you decide shortly after purchase that you no longer want to continue and you want to request an immediate termination and refund, contact us within 24 hours of purchase. If eligible, we will process your refund and end your subscription without requiring you to wait until the billing period ends (see Section 7.3).
• Our right to suspend or terminate: We may suspend or terminate accounts for reasons such as serious violations of these Terms. If termination is due to your breach, fees are non-refundable. If we terminate the Service for reasons not caused by your breach, we may provide a pro-rated refund or other compensation for the unused portion where appropriate.

7.5 Price Changes

We may change subscription prices from time to time. If we change prices, we will provide at least 30 days’ notice to existing subscribers before the new price takes effect, typically by email or in-product notice. Price changes apply to future billing cycles. If you do not agree to the new price, you can cancel before the new price takes effect to avoid being charged at the updated rate.

10.1 Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

YOU UNDERSTAND AND AGREE THAT:

• Use at your own risk: Your use of MixMemo is at your own risk. We do not guarantee that the Services will meet your requirements or that results will be accurate or reliable. AI outputs may be factually incorrect or offensive. You should verify all AI-generated information before relying on it.
• No guarantee of uninterrupted service: We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
• Third-party services: MixMemo relies on third-party AI models and infrastructure. We are not responsible for outages, limitations, or performance issues caused by third-party providers, though we will make reasonable efforts to reduce impact.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MIXMEMO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIXMEMO’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU USE THE SERVICES FOR FREE AND PAID NOTHING, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

These limitations do not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by gross negligence or willful misconduct, or other non-waivable rights under applicable law.